FAQ
Straight answers.
Everything is handled by email. If your question is not here, write to [email protected].
AI video ads
Do the ads say they are AI?
The creators in our ads are AI-generated, and we say so: here, in your delivery notes, and to anyone who asks. They present your product to camera; they never pose as real customers or claim personal results, so there are no fake testimonials. Platforms such as TikTok and Meta label or ask you to label realistic AI-generated media, and every ad we deliver is ready for that label.
Who owns the ads and can we run them as paid ads?
You do. On payment you get full commercial usage rights: paid ads on Meta, TikTok, YouTube and Google, organic posts, your website and email, in every country, with no time limit and no extra usage fees. The AI creators are licensed to you for these ads; there is no real person whose likeness rights can expire.
What is in an Ad Test Pack?
Five 15 to 30 second vertical ads for one product: an AI creator on camera with real lip-sync, five different hooks so you can see which opening wins, captions and a product end card, ready for Meta, TikTok and Reels.
How do revisions work?
Two revision rounds are included. You approve the script and hooks before we film, so revisions are usually small: a line, a caption, the end card or a different creator.
How fast is delivery?
7 business days from script approval for an Ad Test Pack. Ads Monthly delivers new ads every week.
Which languages?
English, German, French, Spanish and Japanese, with native lip-sync, not dubbing over English. An extra language version is $39 per ad, and Ads Monthly includes one extra language.
What do you need from us?
A link to the product page. We write the script from your own product facts and claims only; we never invent results or medical claims. If you have a physical sample or packshots, even better.
Do we need a call?
No. Brief, script approval and delivery all happen by email, at your pace. If you would like a call, ask and we will set one up.
What if we change our mind?
Before script approval you get the fee back minus 25% for work done. After script approval the fee is non-refundable, but the two revision rounds still apply. Full details are in our refund policy.
Launch films
What do you need from us?
A link to the product, any brand guidelines, and 20 minutes to answer our brief questions. Screen recordings or product access help for UI-heavy films.
Can you show our real product interface?
Yes. We animate your real UI from screenshots or recordings, or build stylised versions that stay accurate but look cleaner on screen.
What formats do we get?
A 16:9 master plus vertical 9:16 and square 1:1 cut-downs, captioned, with a clean version without text for localisation.
Can you hit a fixed launch date?
Yes. Tell us the date when you request a proposal. Our standard schedule is 10 business days; rush schedules are available.
Do you offer voice-overs in other languages?
Yes. English is standard. Additional languages can be produced from the same master at a per-language rate.
Channel packs
What exactly is included each month?
Starter: 4 long-form videos (8 to 12 minutes) and 12 shorts. Growth: 8 and 24. Signature: 12 and 36. Every video comes with script, voice, visuals, edit, captions, thumbnail, title, description and tags. Higher plans add more styles, scheduling and faster turnaround.
Can I change style later?
Yes, at the start of any billing month. We recommend keeping one style for at least three months so your audience learns your look.
Do I need to be on camera?
No. Starter and Growth are fully faceless. Signature uses short clips you record on your phone; we handle everything else.
Can I cancel?
Yes, anytime before your next billing date. There is no minimum term after the first month.
How do you choose topics?
We research your niche, competitors and search demand, then send a monthly topic plan for approval before production.
Agencies
Is it fully white-label?
Yes. Deliverables carry no Goldgrain Studio branding, and we never contact your clients unless you ask us to.
How is pricing structured?
A monthly partner retainer that covers an agreed volume across any style, with transparent unit rates above it so you can mark up with confidence.
Can you produce in our clients' niches?
Yes. Before you pitch, we can produce a short sample in your prospect's niche so you can show rather than tell.
What about confidentiality?
We sign NDAs on request and keep each client's assets in a separate, access-controlled workspace.
General
Is this AI-generated content?
We use AI throughout production, the same way studios use cameras and editing software. Direction, scripting decisions, style design and final review are human. Every video is watched end to end by a producer before delivery.
Will YouTube monetise these videos?
YouTube does not monetise mass-produced or repetitive content. That is exactly what we design against: every client gets an original script for every video, a style variant and voice of their own, and human editorial review. Face-to-camera formats add the most human value. We cannot guarantee monetisation decisions made by YouTube, and no honest studio can.
How fast is delivery?
Launch films: 10 business days from brief approval. Channel plans: the first long-form and first shorts batch within 7 days, then a steady weekly cadence. Rush 48-hour delivery is available on some formats.
Who owns the videos?
You do. On full payment you receive all rights to use, publish, edit and monetise the delivered videos commercially. Music and stock are licensed for your use.
Can you match our brand?
Yes. We adapt every style to your palette, typography, logo and tone of voice, and lock it as a versioned style module so it stays consistent month after month.
Do you upload to our channel?
By default we deliver finished files, thumbnails and metadata with a publishing calendar, so you keep full control of your channel. Scheduled uploading on your behalf is available on request.
What if I do not like the first cut?
Every plan includes revision rounds. The concept booking exists so you can see our work on your own brief before committing to a monthly plan.
Do you work with agencies?
Yes. Our Agency Partner program is fully white-label, with NDA on request, a shared board and volume pricing.
Billing
How do payments work?
Payments in US dollars by card or PayPal, processed by PayPal or Razorpay, both regulated payment gateways. Monthly plans renew automatically on the same date each month. An invoice is emailed for every payment.
Is the concept booking credited?
Yes. The full $149 is credited to your first month if you continue on a monthly plan within 30 days.
Can I pay by bank transfer or invoice?
For launch films and agency retainers, yes. Choose Request a proposal and we will send an invoice with bank transfer details.
What is your refund policy?
Work starts immediately after payment, so fees for work already started are not refundable. You can cancel a monthly plan anytime before the next billing date. Read the full refund policy.
Five hooks for your product. Ready in a week.
Order an Ad Test Pack and approve the script by email. Calls only if you want one.